Poor Customer Service Damages a Great Vacation
I just returned from a wonderful vacation at our time share in Oceanside, California. We spent a week at our time share – literally just a few feet off the beach. The weather was perfect – mid 70’s. The ocean temperature was in the high 70’s (and that means even I will get in!) We enjoyed time with family and friends. The room was clean and comfortable and the neighbors were...
Read MoreAre you Paying Attention?
You’ve got a new supervisor – he’s smart, hard-working, dedicated and anxious to succeed. But, something is just not quite right……are you, as his manager, paying attention? What’s going on? You hired him 6 months ago. He posted for the job – so he must have been interested, right? He interviewed well – good answers to questions, great assessment results. The...
Read MoreOne-on-One with A E I O U Y
You know that great managers have regular meetings with their employees. You want to do that – but what should you talk about? How do you make sure you cover all the right things and at the same time, keep it simple and focused? Try the A E I O U Y method. A colleague of mine shared this easy to remember – and highly effective – tool for managing performance and providing an outline...
Read MoreWhat’s on Your Bookshelf?
One of my favorite things to do is to read. I have a house (and garage) full of books. Sometimes I think I could give Barnes and Nobles a run for their money – at least in the Business Section under Management and Leadership. Over the last thirty years, I’ve accumulated a lot of books – with a lot of ideas of how to improve management and leadership skills. This weekend I made my...
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