Onboarding For Sustained Success
In a survey by the Corporate Leadership Council, an average of 50% of newly hired executives quit or were separated within the first three years. Transitions from the outside are much harder because executives from outside are: 1) not familiar with structure, informal networks and communication, 2) not familiar with the culture, 3) unknown and have less credibility than someone from within, and...
Read MorePygmalion: High and Low Expectations are Contagious
In George Bernard Shaw’s Pygmalion, Eliza Doolittle explains: “You see, really and truly, apart from the things anyone can pick up (the dressing and the proper way of speaking, and so on), the difference between a lady and a flower girl is not how she behaves but how she she’s treated. I shall always be a flower girl to Professor Higgins because he always treats me as a flower girl and...
Read MoreA Perfect Storm
The Gallup-Healthways organization publishes its monthly Well-Being Index http://www.well-beingindex.com/ on the second Thursday of each month. The data in the Index are derived from Gallup-Healthways’ daily live telephone sampling of at least 1,000 U.S. adults aged 18 and over and measures Life Evaluation, Emotional Health, Physical Health, Healthy Behavior, Work Environment and Basic...
Read MoreAccentuate the Positive
I am always looking for articles to post on our web site that are both informative and helpful to our clients. What I have found is that while there are plenty of articles, most of them are overwhelmingly negative with titles like, “Consumer confidence declines” or “Jobless claims increase.” I have decided that I am not going to post any more of these. I want to put up positive...
Read MorePoor Customer Service Damages a Great Vacation
I just returned from a wonderful vacation at our time share in Oceanside, California. We spent a week at our time share – literally just a few feet off the beach. The weather was perfect – mid 70’s. The ocean temperature was in the high 70’s (and that means even I will get in!) We enjoyed time with family and friends. The room was clean and comfortable and the neighbors were...
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