SMART©

Supervisory & Management Assessments, Resources & Training

Do you want to strengthen your employees’ management skills and increase their performance? Our Supervisory/Management program is geared toward managers in need of refresher training or managers performing in their role without prior formal management training.

We customize all programs to meet the specific training needs, scheduling needs, and competency level of your employees. Our SMART© programs are facilitated with a highly interactive approach to gain the involvement of all participants.

Topics Covered:

• The Role of the Supervisor/Manager
• Overview of Employment Laws and Regulations
• Communications
• Selection Interviewing
• Performance Appraisals
• Delegating to others
• Problem Solving
• Handling the Difficult Employee

 

a better human experience—for a better business outcome.